Refund and Returns Policy

Last Updated: June 11, 2024

Thank you for shopping at jurea.top, operated by Radwanovsky. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. Eligibility for Returns

  • Item must be unused, unworn, and in its original, resalable condition.
  • Item must have all original tags and labels attached.
  • Item must be returned in its original packaging.
  • A receipt or proof of purchase (e.g., order number) is required.

3. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products, underwear, swimwear)
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Please contact us at [email protected] if you have questions or concerns about your specific item.

4. How to Initiate a Return

To start a return, please contact us at [email protected]. Please include the following information in your email:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund, depending on the reason for the return.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

6. Refunds Processing Time

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, your refund will be processed to your original method of payment. You will receive the credit within 7-10 business days, depending on your card issuer’s policies.

7. Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If an item is deemed defective or damaged through no fault of your own, we will cover the return shipping costs and offer a full refund or replacement.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • By email: [email protected]
  • By phone: 636-357-6945
  • By mail: Radwanovsky, 3609 Atha Drive, ATLANTA, MO, US