Shipping Policy

Last Updated: October 26, 2023

Welcome to Jurea.top! We are committed to providing you with the best shopping experience, including a clear and efficient shipping process. Please review our shipping policy below.

1. Order Processing

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification with tracking information when your order has shipped.
  • Please note that processing times may be extended during holidays, new product launches, or promotional periods. We appreciate your patience during these times.

2. Shipping Methods & Delivery Times

We offer various shipping options to meet your needs. Estimated delivery times are in addition to our processing times:

  • Standard Shipping (Domestic US): Typically 3-7 business days.
  • Expedited Shipping (Domestic US): Typically 2-4 business days. (Availability may vary by product and location.)
  • International Shipping (US & EU): Delivery times can vary significantly depending on the destination country’s customs procedures and local postal services, generally ranging from 7-21 business days.

Please note that these are estimated delivery times and are not guaranteed. Delays can occur due to unforeseen circumstances such as weather, carrier issues, or customs processing.

3. Shipping Costs

  • Domestic Shipping (US):
    • Standard Shipping: Calculated at checkout based on weight and destination.
    • Free Standard Shipping: Available on all orders over $50 (after discounts and before taxes).
    • Expedited Shipping: Calculated at checkout based on weight and destination.
  • International Shipping (US & EU):
    • Shipping costs are calculated at checkout based on the weight of your order and the destination country.
    • Please be aware that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient. Radwanovsky (Jurea.top) is not responsible for any customs and taxes applied to your order.

4. International Shipping

Jurea.top is proud to offer international shipping to the United States (US) and countries within the European Union (EU). We are continuously working to expand our shipping reach, so please check back for updates on additional international destinations.

  • All international orders are processed and shipped with care.
  • As mentioned above, international customers are responsible for any customs duties, taxes, or fees that may be imposed by the destination country.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track your package’s journey directly from the carrier’s website.

6. Damaged or Lost Packages

  • Damaged Packages: If you receive a damaged package, please contact us immediately at [email protected] with photos of the damaged item(s) and packaging. We will work with you to resolve the issue promptly.
  • Lost Packages: If your tracking information shows your package was delivered but you haven’t received it, please check with neighbors and your local post office. If you still cannot locate it, please contact us at [email protected]. We will assist you in filing a claim with the carrier if necessary.

7. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: 636-357-6945
  • Address: Radwanovsky, 3609 Atha Drive, ATLANTA, MO, US

Thank you for shopping with Jurea.top!